THE STERLING APPROACH
Start with the cause, then build the route to resolution.
Facilities teams do not need another contractor who reports a symptom and disappears. Sterling is being built around the incident: clear intake, site evidence, defined next actions, coordinated works and completion information that can return to the client file.
One instruction through the incident
A water issue can involve investigation, plumbing or fabric repair, drying, monitoring, opening up and reinstatement. The Sterling model is designed to reduce the number of hand offs by coordinating those stages around one job record.
Evidence for authorisation
Professional property clients need enough information to make decisions. Site photographs, observations, relevant readings, recommended actions and a clear scope can support internal authorisation and communication with occupiers and stakeholders.
Built for repeat instructions
For portfolio clients, consistency matters as much as the individual repair. A repeatable reporting structure, contact route and close out process can make recurring incidents easier to manage across multiple properties.
HOW THE JOB MOVES
A repeatable route from symptom to action.
Incident received and triaged
The evidence from this stage informs the next decision.
Site investigation and evidence capture
The evidence from this stage informs the next decision.
Action, drying or repair coordinated
The evidence from this stage informs the next decision.
Completion evidence returned to the client
The evidence from this stage informs the next decision.
DOCUMENT THE DECISION
Make the evidence useful after the visit.
For involved or managed property instructions, the site record can connect photographs, observations and relevant measurements to a clear recommendation and next stage.
Professional reporting“We’d already paid someone to deal with mould once and it came back. Sterling spent more time working out why it was happening rather than just treating it again. So far it’s stayed away.”
Graham · HarrogateCOMMON QUESTIONS
Questions about this service
Can you work with a purchase order process?
Commercial arrangements can be agreed with the client before recurring instructions begin, including the information required for authorisation and invoicing.
Can you support multiple properties?
The service architecture is designed for landlords, managing agents and FM teams as well as individual buildings. Coverage and response arrangements should be agreed for each portfolio.
What information can be included after attendance?
Depending on the instruction, the record can include site observations, photographs, relevant measurements, immediate actions, recommendations and the next required stage.
Start with the building problem.
Tell Sterling what you can see, when it started and whether water is active now. We can establish the most appropriate investigation or response pathway.
Book / report an issueCall 07415 909211